Terms of Service.

1. Definitions

• “Platform” — aviationsouk.com and all associated sub-domains, features, and APIs.
• “Aviation Souk”, “we”, “us” — Go Owl Digital Ltd, the Platform operator.
• “Supplier” — any company whose public profile is indexed on the Platform, whether claimed or unclaimed.
• “Buyer” — any user submitting a query, RFQ, or purchase intent through the Platform.
• “Subscription Tier” — Routed Supplier (£49.99/month or £499/year), or Category exclusivity by application, as described at /for-suppliers/ and /pricing/.

2. Your account

You may create a profile or claim a Supplier listing by submitting accurate information. You are responsible for the confidentiality of your login credentials and all activity under your account. You must be legally authorised to represent the organisation whose listing you claim.

3. Subscription tiers and deliverables

The Routed Supplier tier delivers the specific features listed on /for-suppliers/ at the time of purchase. We reserve the right to add features but will not materially reduce committed deliverables during an active subscription period.

4. What we do NOT warrant

The Platform is an AI-assisted procurement-discovery tool. We expressly do not warrant:

• that any specific AI answer will rank a Supplier in any particular position, beyond the contractual weightings described above;
• that any Supplier listed on the Platform is suitable for any particular contract, meets any particular regulatory standard, or will perform to any particular service level — all procurement decisions remain the Buyer’s sole responsibility;
• that the Platform will be uninterrupted, error-free, or 100% available;
• that AI-generated content is free of error — Buyers must verify specifications, certifications, and installed-base claims directly with the Supplier before placing any order.

5. Payment & refunds

Routed Supplier fees are payable monthly or annually in advance (cancel any time on monthly). Payment is by card or bank transfer. Category exclusivity terms are agreed separately in writing.

14-day cooling-off: for new first-time Routed Supplier subscriptions, you may cancel within 14 days of first payment for a full refund, provided you have not used any platform-exclusive feature (e.g. edited your profile, received a routed RFQ, or been cited by the AI in an answer).

Platform Partner subscriptions are non-refundable once the scarcity allocation (category slot or site-wide Partner slot) is taken. This is a feature, not a bug — the value derives from the scarce allocation being removed from future sale.

Renewals occur automatically at the then-current price unless cancelled before the renewal date.

6. Data ownership

Suppliers retain full ownership of the content they upload (logos, images, descriptions, specifications). By uploading, the Supplier grants Aviation Souk a non-exclusive, worldwide, royalty-free licence to display, translate, and use that content within the Platform — including in AI-generated answers that reference the Supplier.

Aviation Souk retains full ownership of the Platform, its AI systems, the Aviation Souk dataset schema, and all compiled research. Supplier-uploaded content remains the Supplier’s property and can be deleted on subscription termination.

7. Termination

You may cancel your subscription at any time via your account dashboard or by emailing hello@aviationsouk.com. On cancellation, Supplier-uploaded content is removed within 30 days and the public profile reverts to the auto-compiled unclaimed state.

Aviation Souk may terminate an account immediately if the user (a) breaches these Terms materially, (b) provides false or misleading information, (c) misuses the Platform (scraping, unauthorised API access), or (d) is subject to a credible regulatory sanction. Pre-paid fees are refunded pro-rata in termination scenarios (a) through (d) only if the breach was inadvertent.

8. Limitation of liability

To the maximum extent permitted by law, Aviation Souk’s aggregate liability arising out of or relating to these Terms or your use of the Platform, whether in contract, tort, or otherwise, is capped at the total fees paid by you in the 12 months preceding the claim. Aviation Souk is not liable for any indirect, consequential, or special losses (including lost profits, lost contracts, or reputational damage).

This clause does not exclude liability for death, personal injury, fraud, or any other liability that cannot be excluded under applicable law.

9. Governing law & dispute resolution

These Terms are governed by the laws of England and Wales. The parties agree to attempt good-faith resolution of disputes by direct negotiation before any formal step.

For disputes not resolved within 30 days, the parties agree to binding arbitration under the DIFC-LCIA Arbitration Rules (one arbitrator, seat Dubai International Financial Centre, language English). This arbitration clause applies where permitted by the user’s home jurisdiction; where not permitted, the exclusive jurisdiction is the courts of England and Wales.

10. Changes to these Terms

We may update these Terms. Material changes (those affecting deliverables, payment, data handling, or dispute resolution) will be notified by email to active subscribers at least 30 days before effect. Non-material changes take effect on posting.

11. Contact

Go Owl Digital Ltd, 1 Paradise Lane, Rowde, Devizes, SN10 2NN, United Kingdom. hello@aviationsouk.com.