Airports Council International – Airport Service Quality Programme

The Airports Council International (ACI) Airport Service Quality (ASQ) programme is an industry benchmarking and passenger satisfaction measurement programme operated by ACI World, the global trade association of airports. The supplied URL returned a 404, but ACI World and the ASQ programme are well documented public domain entities. ACI World is headquartered in Montreal, Canada. The ASQ programme measures passenger satisfaction at airports worldwide through standardised surveys and provides benchmarking data enabling airports to compare their service quality against peers. The programme covers areas including check-in, security, wayfinding, retail, cleanliness and overall satisfaction. Hundreds of airports globally participate in the ASQ benchmark.