Airports Council International – Airport Service Quality Programme
“ACI's Airport Service Quality (ASQ) Programme is a global benchmarking programme measuring passenger satisfaction during travel.”
Company brief
Airports Council International (ACI) operates the Airport Service Quality (ASQ) programme, a global benchmarking initiative measuring passenger satisfaction at airports through standardised surveys. The ASQ programme covers various aspects of airport service quality including check-in, security, wayfinding, retail, cleanliness and overall satisfaction. Hundreds of airports worldwide participate in this benchmarking effort.
Indexed product lines
Measures passenger satisfaction at airports through standardised surveys.
Provides standardised surveys for measuring passenger satisfaction at airports.
Operating in 1 country
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